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a-rival x13-12056 serious problem igo

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I put igo8 and when i start him i see "Application IGO8.exe encountered a serious error and must shut down."
I saw on some forum i must delete some licences, i do that and i see same error :(
I tried Primo adn Primo 2.4 and gain error but diferent "The application failed to start last time. Do you want to reset to factory default and lose all your POI, tracks and settings?"
Tried yes nad no and it's same.
I also delete licence and save folder and nothing :(

What can I do?

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