Ford Explorer Navi System

Dear Wojpen,
I have Ford Explorer 2013
It has I Go , I am trying to update map since 9 month and tell know I don't figure out the clue
I try to put the new map but it's not acceptable to see the new map or the new base map
My system is Microsoft sync winCE
I googled for the solution but without success I think that has done by vin or registration for the device serial number
Here is some screenshots from my device


So please any help from your side

Appreciate that Wojpen.
Regards
Muayed


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